![]() This software comes in handy for different business processes including new employee onboarding, customer support, financial planning or product development. SweetProcess helps businesses document procedures, tasks and processes in one place. Organizations prefer working with a company that responds and solves issues fast. Due to slow feedback and assistance, the companies have encountered losses when dealing with an outage. When the Dozuki software has outages and minor bugs that lead to loading issues and lag times, the customer support team tends to be quite slow to respond. However, this is not enough for some users because they don’t get help when they need it. Dozuki provides its users with a dedicated customer success manager to address any arising issues. Statistics show that 60% of customers did more business with a company if they had good customer support services. These types of teething problems could affect the team members and interfere with execution of tasks. There are less features to help with this, making it hard for users to understand the software. These programs are necessary because coding and some of the complicated programming tools take some time to get used to. It would help if they had an onboarding program to make things easier. While the software provider offers a demo, there are still onboarding issues for some users. If it’s your first time using Dozuki, it can be quite overwhelming. It would be more ideal if Dozuki had custom reporting options for their users. This can be confusing for organizations because there are two sets of data. This is quite important for organizations for tracking progress and identifying areas of improvement.Īdditionally, users find it hard to pull reports because the downloaded data doesn’t match what’s on the web version. Some Dozuki users also had an issue with the work history reporting system because they don’t provide the total of each guide completed at the end of the day. These reporting features are too basic for a company that is expanding. For a software that’s meant to streamline procedures in a busy environment like a manufacturing company, the reporting is rudimentary therefore, it’s hard to escalate the capabilities. There are multiple user complaints about the reporting features of Dozuki. This is disadvantageous for the company because it affects efficiency. Therefore, if you are new to the software and don’t know how the layouts and templates are organized in the platform, you’ll spend more time searching. However, with Dozuki this is a problem because users have a challenge finding what they need. This reduces the time spent training new people and performing tasks because the business processes are accessible to everyone. Most companies use these cloud-based documentation platforms because every team member and staff can find the company information and processes in one place. Therefore, when the platform does not meet these needs, the company needs to switch to another provider and tool that works for the employees. They asked for an auto-grading feature and the ability to schedule training, as well as the ability to build a checklist when assigning work to a single user.Įvery company needs software that has components to make it easier to handle business processes. Some Dozuki users found that the knowledge check/testing element was not as professional and engaging. ![]() In addition, Dozuki does not offer a checklist feature which companies need to assign tasks to users. Because of this, their software is not the best choice for most businesses.īecause of this problem, Dozuki users don’t have an auto-grading feature therefore, they can’t get instant feedback or grade employees when training them using the platform. It’s not engaging and professional for the user. Dozuki users experience problems with the knowledge check and testing component.
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